​​​SLAY SALON – Terms & Conditions

By booking an appointment with Slay Salon, you agree to the following Terms & Conditions.

1. Appointments & Arrival Time

Clients are required to arrive promptly for their scheduled appointment time. Late arrival may impact the duration or quality of the service and may affect other clients.

A waiting area is provided for client comfort. For safeguarding and operational reasons, male guests and unattended children are not permitted within the salon unless accompanying a client and under appropriate adult supervision.

2. Late Arrival Policy

• If a client arrives more than 10 minutes late, the appointment may proceed at the discretion of the salon, however the service time will be reduced accordingly and the full service fee will still apply.

• If a client arrives 20 minutes or more late, the appointment will be automatically cancelled and recorded as a no-show.

• For short services, including but not limited to patch tests, brow waxing, brow bleaching and lash removals, arrivals more than 10 minutes late will result in automatic cancellation.

3. Payment & Booking Confirmation

• Full payment is required at the time of booking to secure all appointments. Appointments are not confirmed until payment has been received.

• We accept online payments only for advance bookings.

• Cash payments for advance bookings may be accepted in-store only and in advance, subject to availability.

• Any recommended pre-treatment requirements (e.g. patch testing 48–72 hours prior) remain the responsibility of the client.​

4. Right to Refuse Service

Slay Salon reserves the right to refuse or cancel services where clients fail to comply with these Terms & Conditions, arrive late, or behave in a manner deemed unsafe or inappropriate.

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5. Rescheduling

Clients may request to reschedule an appointment no later than 48 hours before the scheduled appointment time.
Requests made within 48 hours of the appointment cannot be accommodated due to high demand and scheduling limitations.

6. Cancellations, No-Shows & Refunds​

• Cancellations or failure to attend will result in forfeiture of the full payment.

• Payments in these circumstances are non-refundable and non-transferable.

• This policy complies with UK consumer law, as clients are clearly informed of these terms prior to booking.

6. Right to Refuse Service

Slay Salon reserves the right to refuse or cancel services if clients fail to comply with these Terms & Conditions, arrive late or behave in a manner deemed unsafe, inappropriate or disruptive.

7. Parking

Free parking is available in the surrounding area for up to three (3) hours. Parking beyond this time may be subject to local authority charges. Slay Salon accepts no responsibility for parking fines, penalties, or vehicle security.

8. Acceptance of Terms

By proceeding with a booking, clients confirm that they have read, understood and agreed to all Terms & Conditions and salon policies outlined above.

For any queries or assistance with bookings, please contact us directly.
We look forward to welcoming you to Slay Salon and providing a professional and exceptional experience.

8. Photography & Data Protection

To maintain the highest standards of service and ensure accurate client records, our salon operates a clear policy regarding photography and data protection.

Before & After Photography
For selected services, we may take before and after photographs of your hair. These images are used solely for professional purposes, including:

• Assessing and recording the condition of your before and after treatment

• Supporting consultation notes and service history

• Maintaining consistent results across future appointments

These photographs form part of your confidential client record.

9. Storage & Use of Images
All images are securely stored within your client profile on our salon system. They are used internally only and will not be shared, published or used for marketing, social media or promotional purposes without your explicit written consent.

10. Client Consent
By proceeding with services where photography is required, you acknowledge and agree to the collection and secure storage of these images as part of your salon record. You have the right to decline photography at any time; however, this may limit our ability to track and deliver certain results-based services.

11. Data Protection & Privacy
We are committed to protecting your personal data in accordance with applicable data protection laws. This includes:

• Collecting only the information necessary to provide our services

• Storing your data securely and restricting access to authorised personnel only

• Retaining your data only for as long as necessary for business and legal purposes

• Never selling or sharing your personal data with third parties without your consent, unless required by law

You have the right to request access to your personal data, ask for corrections or request deletion where applicable.

12. Contact
If you have any questions about this policy or how your data is handled, please contact us directly.

By booking an appointment with us, you agree to these terms and conditions.